Shipping policy
How does the shipping process work? Once you place an order, it is processed immediately. The very next day, our international carrier's courier picks up the package from our location in Ukraine, and it begins its journey. We ship via our official logistics partner, Meest Express USA, who securely transfers the package to a local US carrier for final delivery directly to your door.
How long does shipping take? Estimated delivery to the US typically takes 2 to 3 weeks. For other international destinations (Europe, Asia, etc.), delivery generally takes 2 to 4 weeks, depending on your region. Please note that these are estimates; exact delivery dates depend on postal services and customs processing times.
Is my package safe? Absolutely. Your package is completely safe. Once the shipping waybill is created, you are fully protected. Even in the highly unlikely event that a package is lost or destroyed due to the situation in Ukraine, you are guaranteed a full refund. We have never experienced such an incident, but we are fully prepared for any risks to ensure your absolute peace of mind.
Do you provide a tracking number? Yes, all shipments include a tracking number. You will receive it via email once your order has been dispatched. You will be able to track your package on its journey from our warehouse all the way to your specified address.
What happens if a package is delayed? International logistics can sometimes face unpredictable delays, especially during holiday seasons. If a package is delayed in transit, we can file a search request with the postal service on our end, but we have no ability to speed up the actual delivery process.
Who pays customs duties and taxes? By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.